Terms and Conditions
Terms and Conditions
1. Welcome
Welcome to SDL Pro.
These Platform Terms and Conditions “Terms” explain the rules for using the SDL Pro platform, website, mobile applications, and related services.
By creating an account, starting a free trial, or using SDL Pro, you agree to these Terms.
If you do not agree with these Terms, you must not use SDL Pro.
2. About SDL Pro
SDL Pro is operated by:
SDL Pro FZ-LLC
Compass Building
Ras Al Khaimah
United Arab Emirates
Email: [email protected]
Website: https://sdl.pro
Throughout these Terms, “SDL Pro”, “we”, “our”, and “us” mean SDL Pro FZ-LLC.
“You” means the company or organisation using SDL Pro.
2A. Definitions
The following definitions apply throughout these Terms.
Account means the SDL Pro account created for your organisation.
Authorised User means any employee, contractor, or other person authorised by your organisation to use SDL Pro.
Customer means the business, company, or organisation that has entered into an agreement with SDL Pro to use the Platform.
Customer Data means all information, documents, images, project records, reports, and other content uploaded to or created within the Platform by or on behalf of the Customer.
Free Trial means the 7-day evaluation period offered by SDL Pro before a paid subscription begins.
Platform means the SDL Pro website, cloud software, mobile applications, APIs, and related services.
Services means the software, support, updates, and other services provided by SDL Pro.
Subscription means the annual licence granted to the Customer to use the Platform.
User means any Authorised User accessing the Platform under a Customer’s subscription.
3. Who Can Use SDL Pro
SDL Pro is a business platform designed for commercial use.
To use SDL Pro, you must:
Be at least 18 years old;
Have authority to act for your organisation;
Provide accurate account information; and
Comply with these Terms.
SDL Pro is not intended for personal or consumer use.
4. Creating an Account
Anyone may request an SDL Pro account.
Accounts are created and activated by SDL Pro after registration.
You are responsible for:
Keeping your login details secure;
Ensuring authorised users only access your account;
Notifying us if you believe your account has been compromised; and
Ensuring all information provided is accurate.
You are responsible for all activity carried out using your account.
5. Free Trial
New customers may be offered a free 7-day trial.
The trial allows you to evaluate SDL Pro before purchasing a subscription.
During the trial:
All standard platform features may be available;
Support may be limited; and
SDL Pro may contact you regarding your experience.
At the end of the trial, you may choose to purchase an annual subscription.
If no subscription is purchased, your trial account may be suspended or deleted after a reasonable period.
6. Subscriptions
SDL Pro is provided on an annual subscription basis.
Your subscription includes:
Access to the SDL Pro platform;
Unlimited authorised users within your organisation;
Software updates;
Security updates; and
Access to supported platform features.
Your subscription begins once your account has been activated and payment has been received, unless otherwise agreed in writing.
Subscriptions automatically renew only if agreed between you and SDL Pro.
7. Fees and Payment
Subscription fees are invoiced annually.
Invoices must be paid by the due date shown on the invoice.
If payment is not received, SDL Pro may:
Suspend access to the platform;
Restrict certain features;
Charge interest where permitted by law;
Recover reasonable collection costs; or
Terminate the subscription.
All fees are exclusive of taxes unless stated otherwise.
You are responsible for any taxes applicable in your country.
8. Using SDL Pro
You agree to use SDL Pro responsibly and only for lawful business purposes.
You must not:
Break any laws;
Misuse the platform;
Interfere with other users;
Attempt to gain unauthorised access;
Upload malicious software;
Copy or reverse engineer the platform;
Use SDL Pro to distribute spam;
Upload illegal or offensive material; or
Interfere with the security of our systems.
We reserve the right to suspend accounts that place our platform, customers, or systems at risk.
9. Your Data
You keep ownership of the information you upload to SDL Pro.
This includes:
Project information;
Customer information;
Photographs;
Drawings;
Documents;
Reports;
Inspection records; and
Compliance information.
You are responsible for ensuring you have the right to upload that information.
You grant SDL Pro permission to process your data only to provide the services you have requested.
We do not claim ownership of your business data.
10. Keeping Your Data Safe
Protecting customer information is important to us.
We use appropriate technical and organisational measures to protect the platform and customer data.
Although we work hard to keep SDL Pro secure, no online service can guarantee complete security.
You should also help protect your account by:
Using strong passwords;
Enabling multi-factor authentication where available;
Keeping devices secure; and
Reporting suspected security incidents promptly.
11. Service Availability and Support
SDL Pro aims to provide a reliable and secure service for all customers.
Support
Support is available by email at:
We aim to acknowledge support requests as quickly as possible during normal business hours.
The time taken to resolve an issue will depend on its nature, complexity, and priority.
Planned Maintenance
From time to time, we may carry out scheduled maintenance to improve security, performance, or functionality.
Where practical, we will provide advance notice of planned maintenance that may affect the availability of the Platform.
Emergency Maintenance
Occasionally, emergency maintenance may be required to protect the Platform, customer data, or the security of our services.
Emergency maintenance may be carried out without prior notice where necessary.
Service Availability
We aim to make SDL Pro available at all times.
However, we cannot guarantee uninterrupted or error-free access.
Availability may occasionally be affected by circumstances outside our reasonable control, including:
Internet service interruptions;
Cloud hosting provider issues;
Telecommunications failures;
Cyber security incidents;
Force majeure events; or
Scheduled or emergency maintenance.
Backups
We perform regular backups of customer data to help protect against accidental loss.
While we take reasonable steps to safeguard information, customers remain responsible for maintaining copies of any business-critical information they upload to the Platform.
Service Improvements
We continually improve SDL Pro through software updates, security enhancements, and new features.
Most updates are applied automatically and are designed to improve the security, stability, and functionality of the Platform with minimal disruption.
12. Intellectual Property
SDL Pro owns all intellectual property rights in the platform, including:
The software;
Website;
Mobile applications;
Branding and logos;
Source code;
Databases;
Designs;
Documentation; and
Any updates or improvements we make.
Using SDL Pro does not give you ownership of our software or intellectual property.
We grant you a limited, non-exclusive, non-transferable licence to use SDL Pro during your active subscription, in accordance with these Terms.
You must not:
Copy, sell, or redistribute the platform;
Reverse engineer or attempt to extract the source code;
Remove copyright notices or branding;
Create competing services using SDL Pro; or
Allow unauthorised third parties to access the platform.
13. Customer Data
Your organisation owns the data you upload to SDL Pro.
This includes project information, documents, reports, photographs, drawings, and other files.
SDL Pro will only use your data to:
Provide the services;
Maintain the platform;
Provide support;
Improve system performance;
Protect the security of the platform; and
Comply with legal obligations.
We will never sell your business data.
Where required by law or contract, we act as a data processor on your behalf.
Our use of personal information is explained in our Privacy Policy and, where applicable, our Data Processing Agreement “DPA”.
14. Confidentiality
Both SDL Pro and our customers may have access to confidential information during the course of providing or using the platform.
Each party agrees to:
Keep confidential information secure;
Only use it for the purposes of the agreement;
Not disclose it to anyone except where authorised or legally required; and
Take reasonable steps to protect it from unauthorised access.
This obligation continues even after your subscription ends.
15. Platform Availability
We work hard to provide a reliable service.
However, there may be occasions when the platform is unavailable due to:
Scheduled maintenance;
Emergency maintenance;
Security updates;
Internet failures;
Cloud provider issues; or
Events outside our reasonable control.
Where possible, we will provide advance notice of planned maintenance.
We do not guarantee that the platform will always be available without interruption.
16. Updates and Improvements
We regularly improve SDL Pro by releasing:
Bug fixes;
Security updates;
Performance improvements;
New features; and
Enhancements.
Some updates may change the appearance or functionality of the platform.
Where changes significantly affect how the service operates, we will aim to provide reasonable notice.
17. Suspension of Accounts
We may suspend access to SDL Pro if:
Subscription fees remain unpaid;
These Terms are breached;
The platform is used unlawfully;
The platform is used in a way that could affect other customers;
We believe an account has been compromised; or
We are required to do so by law.
Where practical, we will explain the reason for the suspension and provide an opportunity to resolve the issue.
18. Ending Your Subscription
You may end your subscription by giving written notice before your renewal date.
Your access to SDL Pro will continue until the end of the paid subscription period unless otherwise agreed.
SDL Pro may terminate your subscription if:
Invoices remain unpaid;
These Terms are repeatedly or seriously breached;
Illegal activity is identified;
False information has been provided during registration; or
Continuing to provide the service would breach applicable law.
When a subscription ends:
Your access to SDL Pro will be removed;
You should download any information you wish to keep before access ends; and
Data will be retained or deleted in accordance with our Privacy Policy and Data Retention Policy.
19. Limitation of Liability
We aim to provide a reliable, secure, and professional platform.
However, SDL Pro is provided on an “as available” basis.
To the maximum extent permitted by law, SDL Pro is not responsible for:
Indirect or consequential losses;
Loss of profits;
Loss of contracts;
Loss of goodwill;
Loss of anticipated savings;
Loss of business opportunities; or
Loss of data caused by circumstances outside our reasonable control.
Nothing in these Terms excludes liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation; or
Any liability that cannot legally be excluded under the laws of England and Wales.
20. Force Majeure
Neither party will be responsible for delays or failure to perform their obligations where this is caused by events beyond their reasonable control.
Examples include:
Natural disasters;
Fire;
Flood;
War;
Terrorism;
Industrial action;
Internet outages;
Cyber attacks;
Failures of utility providers; or
Government restrictions.
Both parties will make reasonable efforts to minimise the impact of such events.
21. Changes to These Terms
We may update these Terms from time to time to reflect:
Changes in the law;
Improvements to SDL Pro;
New services;
Security requirements; or
Changes to our business.
Where changes are significant, we will provide reasonable notice.
The latest version will always be available on our website.
Continued use of SDL Pro after the updated Terms take effect means you accept the revised Terms.
22. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute arising from or relating to these Terms or the use of SDL Pro will be subject to the exclusive jurisdiction of the courts of England and Wales, unless both parties agree otherwise in writing.
23. Contact Us
If you have any questions about these Terms or your subscription, please contact us:
SDL Pro FZ-LLC
Compass Building
Ras Al Khaimah
United Arab Emirates
Email: [email protected]
Website: https://sdl.pro