Acceptable Use Policy
Acceptable Use Policy
1. Purpose
This Acceptable Use Policy explains the standards we expect from everyone using the SDL Pro platform.
Our goal is to provide a secure, reliable, and professional environment for all customers.
By using SDL Pro, you agree to follow this policy as well as our Platform Terms and Conditions.
2. Who This Policy Applies To
This policy applies to:
All SDL Pro customers;
Authorised users;
Administrators;
Contractors;
Consultants; and
Anyone accessing the SDL Pro platform using an approved account.
3. Acceptable Use
You may use SDL Pro only for legitimate business purposes and in accordance with all applicable laws and regulations.
You agree to use the platform responsibly and respectfully.
Examples of acceptable use include:
Managing construction or scaffolding projects;
Storing project documentation;
Managing workforce information;
Producing reports;
Sharing information with authorised users; and
Collaborating with customers, suppliers, and contractors.
4. Prohibited Activities
You must not use SDL Pro to:
Break the law;
Commit fraud;
Upload malicious software or viruses;
Interfere with the operation of the platform;
Attempt to gain unauthorised access to any account, system, or data;
Impersonate another person or organisation;
Distribute spam or unsolicited communications;
Upload offensive, abusive, defamatory, or illegal material;
Infringe another person’s intellectual property rights;
Upload material that you do not have permission to use;
Interfere with another customer’s use of SDL Pro;
Attempt to copy, reverse engineer, or exploit the platform; or
Use automated tools to scrape or harvest information without our written permission.
5. Account Security
You are responsible for protecting your account.
You must:
Keep your password confidential;
Use strong passwords;
Not share login details with unauthorised persons;
Notify SDL Pro immediately if you believe your account has been compromised; and
Ensure former employees or contractors no longer have access to your organisation’s account.
Where available, we recommend enabling multi-factor authentication.
6. Customer Data
You are responsible for all information uploaded to SDL Pro.
Before uploading information, you must ensure that:
You own the information or have permission to use it;
The information is accurate;
Uploading it does not breach any law or contract; and
It does not infringe the rights of another person or organisation.
You remain responsible for the content you upload.
7. Privacy and Personal Information
Where personal information is uploaded to SDL Pro, you are responsible for ensuring you have the appropriate legal authority to process that information.
You should only upload personal information that is necessary for your business activities.
You must comply with all applicable data protection laws.
8. Intellectual Property
SDL Pro owns all rights in the software, platform, website, and related services.
You must not:
Copy the platform;
Modify the software;
Sell or licence the platform to others;
Remove copyright notices;
Reverse engineer the software; or
Attempt to discover source code.
9. Fair Use
Your subscription includes unlimited authorised users within your organisation.
However, you must not:
Create accounts for organisations that are not covered by your subscription;
Resell access to SDL Pro;
Share access outside your organisation without written permission; or
Use the platform in a way that places unreasonable demands on our systems.
We reserve the right to investigate activity that appears excessive or abusive.
10. Security
You must not attempt to:
Bypass security controls;
Interfere with authentication systems;
Test the security of SDL Pro without written permission;
Access information belonging to another customer;
Introduce malware or harmful code; or
Exploit vulnerabilities.
If you discover a security issue, please report it immediately to:
11. Monitoring
To protect our customers and services, SDL Pro may monitor platform activity where necessary for:
Security;
Fraud prevention;
System maintenance;
Legal compliance; and
Service improvement.
Monitoring is carried out in accordance with our Privacy Policy and applicable law.
12. Suspension of Accounts
We may suspend or restrict access to SDL Pro where we reasonably believe this policy has been breached.
Examples include:
Non-payment;
Unauthorised access attempts;
Misuse of the platform;
Illegal activity; or
Behaviour that threatens the security or availability of the platform.
Where appropriate, we will explain the reason for the suspension and provide an opportunity to resolve the issue.
13. Reporting Misuse
If you believe someone is using SDL Pro inappropriately, please contact us at:
Email: [email protected]
We will investigate reports where appropriate and treat information confidentially where possible.
14. Responsible Disclosure
SDL Pro is committed to maintaining the security of our platform and protecting our customers’ information.
If you believe you have discovered a security vulnerability or weakness in SDL Pro, we encourage you to report it to us as soon as possible.
Please email your findings to:
When reporting a potential vulnerability, we ask that you:
Provide as much detail as possible so we can investigate;
Do not exploit the vulnerability beyond what is reasonably necessary to confirm it exists;
Do not access, modify, or delete data belonging to other users;
Do not disrupt the availability or performance of our services; and
Keep the information confidential until we have had a reasonable opportunity to investigate and resolve the issue.
We will:
Acknowledge receipt of your report as soon as reasonably practicable;
Investigate all genuine security reports;
Work to resolve confirmed vulnerabilities as quickly as possible; and
Keep you informed of progress where appropriate.
We appreciate responsible security research and ask that all testing is carried out in a lawful, ethical, and non-disruptive manner.
Nothing in this section authorises activities that are unlawful or that breach these Terms, our Platform Terms and Conditions, or any applicable laws.
15. Changes to This Policy
We may update this Acceptable Use Policy from time to time to reflect changes in our services, technology, or legal requirements.
The latest version will always be available on the SDL Pro website.
Continued use of SDL Pro after changes take effect means you accept the updated policy.
16. Contact Us
If you have any questions about this policy, please contact:
SDL Pro FZ-LLC
Compass Building
Ras Al Khaimah
United Arab Emirates
Email: [email protected]
Website: https://sdl.pro