1. Purpose

These Payment Terms explain how subscriptions to SDL Pro are billed and paid.

By purchasing a subscription to SDL Pro, you agree to these Payment Terms and our Platform Terms and Conditions.

2. Subscription Fees

SDL Pro is provided on an annual subscription basis.

Your subscription fee will be confirmed in your quotation, proposal, or invoice before your subscription begins.

Unless otherwise agreed in writing, all subscriptions are billed annually in advance.

3. Free Trial

New customers may be offered a free 7-day trial.

The free trial allows you to evaluate SDL Pro before purchasing an annual subscription.

There is no obligation to purchase a subscription at the end of the trial.

If you choose to continue using SDL Pro after the trial, an annual subscription will be required.

4. Invoicing

Invoices will normally be issued:

• When your subscription is approved;

• At each annual renewal, where applicable; or

• For any additional services agreed between SDL Pro and your organisation.

Invoices will be sent electronically to the email address provided by your organisation.

5. Purchase Orders

Some customers require a Purchase Order “PO” before an invoice can be processed.

Where this applies, it is the Customer’s responsibility to provide a valid Purchase Order before the subscription start date or before any additional services are provided.

If a Purchase Order is not provided when required:

• SDL Pro may delay activation of the subscription until a valid Purchase Order has been received;

• Any agreed implementation or professional services may also be delayed; and

• SDL Pro will not be responsible for delays caused by the late issue of a Purchase Order.

Where SDL Pro has already supplied services at the Customer’s request, the absence of a Purchase Order does not remove the Customer’s obligation to pay for those services.

If your organisation has specific invoicing or procurement requirements, please let us know before your subscription begins so we can work with you to ensure a smooth onboarding process.

6. Professional Services

In addition to the SDL Pro Platform subscription, we may offer Professional Services to support your organisation.

Professional Services may include:

• Platform setup and configuration;

• Customer onboarding;

• User training;

• Data migration;

• Implementation support;

• Consultancy;

• Workflow design;

• Report or template creation;

• Custom development;

• Integration with third-party systems; and

• Other services agreed in writing.

Professional Services are separate from your annual Platform subscription unless expressly included in your quotation or agreement.

Where Professional Services are chargeable:

• The scope of work will be agreed in advance;

• Fees will be detailed in a quotation, proposal, or statement of work;

• Services will be invoiced in accordance with the agreed commercial terms; and

• Reasonable travel and accommodation expenses may be charged where work is carried out at the Customer’s premises, subject to prior agreement.

The Customer is responsible for providing timely access to personnel, systems, information, and any other resources reasonably required to deliver the Professional Services.

Where delays are caused by the Customer, SDL Pro will use reasonable efforts to accommodate revised timescales. Additional charges may apply where significant delays, cancellations, or changes to the agreed scope result in extra work.

Unless otherwise agreed in writing, any intellectual property created as part of the Professional Services that forms part of the SDL Pro Platform, including software enhancements, templates, workflows, documentation, or other materials, will remain the property of SDL Pro.

Professional Services will be delivered with reasonable skill and care, in accordance with good industry practice.

7. Payment Terms

Unless otherwise stated on the invoice, payment is due within 30 days of the invoice date.

Payment should be made using the method shown on the invoice.

If you require a purchase order before payment, it is your responsibility to provide it promptly to avoid delays.

8. Taxes

Unless stated otherwise, all prices are exclusive of VAT, GST, sales tax, or any other applicable taxes.

Any applicable taxes will be shown separately on your invoice where required by law.

You are responsible for any taxes payable in your own jurisdiction.

9. Late Payments

If payment is not received by the due date, SDL Pro may:

• Send payment reminders;

• Temporarily suspend access to the Platform;

• Suspend technical support;

• Refuse to renew your subscription; or

• Terminate your subscription if payment remains outstanding.

Where permitted by law, SDL Pro reserves the right to charge reasonable interest and recover any costs incurred in collecting overdue payments.

We will always aim to resolve payment issues with you before taking enforcement action.

10. Suspension for Non-Payment

If your account is suspended because of unpaid invoices:

• Your data will remain securely stored for a reasonable period;

• Authorised users will not be able to access the Platform while the account is suspended; and

• Access will normally be restored once all outstanding invoices have been paid.

11. Renewals

SDL Pro will contact you before your subscription expires to discuss renewal.

Unless otherwise agreed in writing, subscriptions do not renew automatically.

Renewal is subject to payment of the applicable annual subscription fee.

12. Changes to Pricing

From time to time, SDL Pro may review its pricing.

If subscription prices change, we will provide reasonable notice before your next renewal.

Any price changes will not affect your current subscription period.

13. Refunds

Subscription fees are generally non-refundable once a subscription has commenced.

However, SDL Pro may, at its sole discretion, consider refund requests in exceptional circumstances.

Any approved refund will normally be paid using the original payment method unless otherwise agreed.

14. Cancellation

You may cancel your subscription at any time by giving written notice.

Cancellation will prevent future renewals but will not normally result in a refund for any unused portion of the current subscription period.

You will continue to have access to SDL Pro until the end of your paid subscription, unless your account is suspended or terminated under our Platform Terms and Conditions.

15. Disputed Invoices

If you believe an invoice has been issued incorrectly, please notify us as soon as possible.

We will investigate the matter promptly and work with you to resolve any genuine billing issues.

The undisputed portion of an invoice remains payable by the due date.

16. Changes to These Payment Terms

We may update these Payment Terms from time to time.

The latest version will always be available on our website.

Updated terms will apply to future subscriptions and renewals unless otherwise agreed.

17. Contact Us

If you have any questions about invoices, subscriptions, or payments, please contact:

SDL Pro FZ-LLC
Compass Building
Ras Al Khaimah
United Arab Emirates

Email: [email protected]
Website: https://sdl.pro