1. Introduction

At SDL Pro, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data when you use our website, applications, and services.

Our aim is to be open and transparent about how we handle your information.

2. Who We Are

SDL Pro is operated by:

SDL Pro FZ-LLC
Compass Building
Ras Al Khaimah
United Arab Emirates

Website: https://sdl.pro
Email: [email protected]

Throughout this Privacy Policy, “SDL Pro”, “we”, “our”, and “us” refer to SDL Pro FZ-LLC.

3. Who This Policy Applies To

This Privacy Policy applies to anyone who:

• Visits our website;

• Creates an SDL Pro account;

• Uses our mobile applications;

• Uses our cloud platform;

• Contacts our support team;

• Requests a demonstration;

• Subscribes to our services;

• Receives marketing communications from us; or

• Otherwise interacts with SDL Pro.

4. What Information We Collect

The information we collect depends on how you use SDL Pro.

Information You Give Us

When you register or contact us, we may collect:

• Your name;

• Company name;

• Job title;

• Email address;

• Telephone number;

• Billing information;

• Account details; and

• Any information you choose to provide in messages or support requests.

Information About Your Use of SDL Pro

When you use our platform, we may collect:

• Login information;

• Activity within the platform;

• Project information;

• Uploaded documents;

• Photographs;

• Reports;

• Audit logs;

• Preferences; and

• Settings.

Technical Information

To help keep SDL Pro secure and running efficiently, we automatically collect information such as:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Application version;

• Pages visited;

• Date and time of access; and

• Error and diagnostic information.

Location Information

If you enable location services, SDL Pro may use your location to support platform features such as workforce management, site attendance, and nearby project information.

You can disable location access at any time through your device settings.

5. How We Collect Information

We collect information when you:

• Visit our website;

• Register an account;

• Use SDL Pro;

• Upload files or documents;

• Complete forms;

• Contact our support team;

• Subscribe to newsletters;

• Attend webinars or demonstrations; or

• Communicate with us by email or telephone.

We also collect some information automatically through cookies and similar technologies. Please see our Cookie Policy for more information.

6. How We Use Your Information

We only use your personal information where we have a valid reason to do so.

This includes:

• Providing our services;

• Creating and managing your account;

• Verifying your identity;

• Providing customer support;

• Processing payments;

• Improving our platform;

• Monitoring security;

• Preventing fraud;

• Communicating with you;

• Sending important service updates;

• Complying with legal obligations; and

• Improving the performance of our website and applications.

We do not sell your personal information.

7. Legal Basis for Processing

Where UK GDPR or EU GDPR applies, we process personal information using one or more of the following legal bases:

• To provide the services you have requested;

• To comply with legal obligations;

• For our legitimate business interests, provided these do not override your rights; or

• Where you have given us your consent.

Where we rely on your consent, you may withdraw it at any time.

8. Marketing

From time to time, we may send you information about SDL Pro products, services, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected].

We will continue to send essential service communications where necessary, such as security alerts, account updates, and billing notifications.

9. Cookies

Our website uses cookies to help it function properly, remember your preferences, and understand how visitors use our website.

Some cookies are essential for the website to operate.

Others help us improve the user experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For full details, please see our separate Cookie Policy.